PROPERTY OWNERS

HAVE A PROPERTY YOU WANT MANAGED?

TENANTS

LOOKING FOR A RENTAL?

charlene cook

MANAGING BROKER - Property Management Division

Originally from Invermere and having lived in Alberta most of life, Charlene and her family made the move from Calgary to the beautiful West Kootenays in 2013, eager to embrace a lifestyle where she could truly live where she plays. After running two successful small businesses in the region, she has cultivated strong ties within the local business community.

Equipped with over 20 years of experience managing her own revenue properties and 6 years as a licenced Property Manager and Associate Broker combined with her diverse background in Social Services, Security, Construction, and Transportation, she has a unique perspective on property management.

Alongside her dedicated team of skilled trades and professionals, Charlene is committed to maximizing the potential of your investment property while uploading the highest standards of professionalism, respect, and transparency.

PROPERTY MANAGEMENT DIVISION

191 Baker Street, Nelson, BC V1L 4H1

key responsibilities of property managers

Property Managers must be licensed through the BC Financial Services Authority (BCFSA) under the Real Estate Services Act (RESA). Property management in BC involves overseeing residential, commercial, or industrial real estate on behalf of property owners. This can include tasks like rent collection, maintenance, tenant screening, and ensuring compliance with provincial laws. 

Rent Collection & Financial Management

  • Collect rent and deposits
  • Provide financial reporting to owners
  • Handle operating budget

Tenant Relations

  • Advertise and show properties
  • Screen and select tenants
  • Manage lease agreements
  • Handle tenant disputes or complaints

Maintenance & Repairs

  • Schedule and supervise maintenance
  • Ensure the property is safe and up to code
  • Respond to emergency issues

Legal Compliance

  • Understand and comply with the Residential Tenancy Act (RTA)
  • Issue proper notices for rent increases, entry, eviction, etc.
  • Handle dispute resolution through the Residential Tenancy Branch (RTB)

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